Question 1

Does Optimum allow you to pause your service?

Accepted Answer

Yes, you can pause your Optimum service for up to six months. Call Optimum at  +1-866-218-3259 or chat on their website to hold your service. You will not be required to pay the full monthly price but a nominal charge of $10.

Question 2

Does Optimum charge an early termination fee?

Accepted Answer

No, since Optimum does not have contracts with its customers, it does not charge an early termination fee. However, you will be charged for the full month.

Question 3

How long before I have to return the Optimum Equipment?

Accepted Answer

You have 30 days after cancelation to return your leased equipment. If you do not return the equipment within 30 days, you will be charged an unreturned equipment fee.

Question 4

Do different places have different numbers for Optimum customer care?

Accepted Answer

Yes, here is a list of Optimum customer care numbers based on your location- Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583

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