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How to Cancel Optimum Internet Service In 2023 (Quick Steps)

Wants to know how to cancel Optimum Internet Service because you are dissatisfied or moving to a new area? We are here for you! Cablevision once owned optimum, but the current owner is Altice. Altice is a well-known internet, cable TV, and phone service provider in New Jersey, New York, Connecticut, and other places.

Many things at Optimum have changed significantly since the acquisition, most notably how to cancel Optimum internet services. It has been reliable thus far. Optimum internet is worth only for the first year. This is because the corporation abruptly raises plan pricing after the first 12 months, which can be challenging for most clients, especially in this inflation era.

The good news is that you may easily cancel or deactivate your Optimum Internet connection and choose a better alternative because there are no complicated commitments. Follow the guide thoroughly to know how to cancel Optimum internet service.

If you are unsatisfied with Mediacom’s current services. It offers you various modes through which you can cancel its services. Check out our guide on how to cancel Mediacom’s internet service in a few easy steps.

How to Cancel Optimum Internet Service?

Canceling Optimum internet service is easier than you think. Optimum provides three methods to cancel its services. Customers are at liberty to choose the method at their convenience.

1. Deactivate Optimum Internet Service Online

To cancel your Optimum Internet Service online, follow the steps mentioned below-

Log in

Optimum sign in

Log in to your Optimum account to get started. Go to your account management settings after logging in. Since Optimum supports “no-contract” options, you do not need to be concerned about auto-pay configurations.

Cancel Service

Go to the account management settings to cancel your service. Cancel your service. You will be informed when your subscription is canceled and when it will take effect, probably toward the end of your current monthly period.

Check for confirmation

A confirmation email will be delivered to the address you provided at registration. If you do not receive an email, then contact Optimum customer support.

2. Cancel Optimum Internet Service through Call

You can also cancel your Optimum Internet service by calling. This method may be time-consuming as the customer support representatives might try to rope you into staying. Follow the steps mentioned below to cancel via call-

Collect Account Information

Before you call Optimum customer care, ensure you have your 4-digit access code and Optimum Internet account number.

Make the call

Make a call to Optimum customer service to begin the procedure. Call 1-866-200-7273 if you reside in Connecticut, New Jersey, Pennsylvania, or New York. To reach any other areas, dial 1-888-822-5151. The office is open Monday through Friday from 8 AM to 8 PM Central Time. Timings on Saturdays are from 9 AM to 6 PM Central Time.

Request Cancelation

Request the customer care agent deactivate or cancel your service. The agent could inquire into the circumstances surrounding your cancelation and possibly negotiate with you to secure better terms so that you might change your mind. If you’ve already made up your mind, then proceed to cancel.

Confirm cancelation

The customer service representative will inform you of the cancelation’s effective date and any other information about your account. Your registered email address will be sent a confirmation message following the cancelation’s success.

3. Terminate Optimum Internet Service in Store

Optimum store

Canceling Optimum Internet service at the store allows you to return the leased equipment. This will save you time and ensure all the equipment is duly returned. To cancel Optimum Internet at the store, follow the steps mentioned below-

Locate the nearest Optimum Store

Before you proceed to cancel, it is important that you locate the nearest Optimum store. Choose the nearest store and visit it.

Ask for Termination of Service

When you reach the store, ask the customer care agent to cancel your account. The agent may try to convince you to stay. If you are sure of your decision, do not give in.

Return Equipment

Don’t forget to take your modem, routers, cables, and other leased internet equipment with you after disconnecting it. Give the leased equipment to the in-store salesperson in exchange for a receipt, which will verify that the equipment has been returned.

Confirm Cancelation

The store operator will inform you of the cancellation’s effective date. Your registered email address will also receive a confirmation message. Before you leave the store, ask the agent about any additional fees you may be charged.

Once you have successfully canceled Optimum Internet Service, the next step is to return the leased equipment. Returning the leased equipment is essential so you are not charged any additional fees.

How to Return the Leased Equipment after Cancelation?

You can return the leased Optimum Equipment by mail or at the store. Returning the equipment personally at the store is a safer option as you can ensure the equipment is safely returned and not damaged.

Return Equipment through Mail

To return the Equipment through the mail, follow these steps-

Pack the Equipment

Put all Optimum equipment, including the modem, power cords, and remote controls, into a box. Also, put a copy of your Optimum bill into the box that includes your name, address, phone number, and account number for them to recognize you when they receive the delivery.

Print the Pre-Paid Shipping Label

Almost all shipping companies provide a shipping label. The box has to be tapped with this. Visit the FedEx website to print a pre-paid shipping label.

Drop the Equipment

Since Optimum and FedEx have a partnership, make sure you deliver the box to a FedEx location that has been approved. Don’t forget to click images and ask for a receipt of confirmation. In the event of any issue, this can save you from any additional charge.

Also, if you are dissatisfied with Cox Communications service, read How to Cancel Cox Communications Service.

Return Optimum Equipment at the Store

Follow the steps mentioned below to return Optimum equipment at the store-

Find Optimum Store

Firstly, find the nearest Optimum store to return your leased equipment.

Visit the store and return the equipment

Once you have located the nearest store, visit it with all your leased equipment. Put all your equipment, like modems, routers, and cords, in a box and take it to the store.

Ask for a receipt

After you have delivered the equipment to the store, ask the agent to give you a return receipt. Make sure to preserve this receipt, as it will serve as evidence in case of any issue in the future.

If you return your leased equipment following the steps mentioned above, it is highly possible that you will not be charged an unreturned equipment fee.

If you have cut your cords with Spectrum Internet, then learn how to return your Spectrum equipment


Does Optimum allow you to pause your service?

Yes, you can pause your Optimum service for up to six months. Call Optimum at  +1-866-218-3259 or chat on their website to hold your service. You will not be required to pay the full monthly price but a nominal charge of $10.

Does Optimum charge an early termination fee?

No, since Optimum does not have contracts with its customers, it does not charge an early termination fee. However, you will be charged for the full month.

How long before I have to return the Optimum Equipment?

You have 30 days after cancelation to return your leased equipment. If you do not return the equipment within 30 days, you will be charged an unreturned equipment fee.

Do different places have different numbers for Optimum customer care?

Yes, here is a list of Optimum customer care numbers based on your location-

  • Bronx, Brooklyn or Westchester: (718) 860-3514
  • New Jersey: (973) 230-6048
  • Long Island: (631) 393-0637
  • Connecticut: (203) 870-2583


As you come to the end of this article, we hope you are now well-equipped with sufficient knowledge to cancel your Optimum internet service. We have covered all the topics around how to cancel Optimum Internet Service. Before you cancel, make sure you check your billing period. It is wise to cancel at the end of your billing period, as you will be charged for the entire duration. Optimum does not offer a refund if you cancel early. But it also does not charge an early termination fee, so that’s a plus point.


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