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How to Cancel Suddenlink Internet Service (Easy Guide 2023)

Frequent issues with your internet service provider are unhealthy as you may end up paying high costs for services you no longer enjoy. In such a situation, it is best advised that you cancel its services. Thinking about how to cancel Suddenlink Internet Service? Don’t sweat it, as we have prepared an in-depth guide on canceling the Suddenlink Internet service. Many customers have wanted to cancel Suddenlink Internet Service despite its many benefits. They have reported issues such as high termination fees, faulty billing, and poor connectivity.

However, this is not only the case with Suddenlink; recently, customers have reported similar issues with Frontier Internet Service. We have provided all the necessary information to make the cancelation process easy and smooth. So what are you waiting for? Learn how to cut your cords with the Suddenlink Internet service.

What is Suddenlink Internet Service?

Suddenlink is a renowned telecommunications service provider in the U.S.A. Its internet, telephone, and cable services are available across more than 16 states. It is well-known for its advanced technology and low prices. Compared to other DSL lines, the technology, particularly the kind used for their cable connection, is recognized as incredibly fast and dependable.

Additionally, they offer Hybrid Fiber-Coaxial Network Services in a few specific locations. These services use a coaxial network to connect to any customer’s address and provide excellent performance, especially for residential subscribers.

How to Cancel Suddenlink Internet Service?

If the Suddenlink Internet Service has left you disappointed and you want to cancel it, then Suddenlink offers cancelation of its service in two ways i.e. through call and website.

1. Cancel Suddenlink Internet Service via Website

Canceling Suddenlink Internet Service through their website is easy if you follow these steps-

  1. Visit Website- Visit the Suddenlink webpage and log in to your Suddenlink account by putting in your account details. Your account number is available on your Suddenlink bill if you do not know.
  2. Proceed to cancel- Select the “Account Information” button and select “Account Details” from the menu.
  3. Cancel- Click the “Terminate Account” button located underneath that. You should get a confirmation message after this is finished and your account is closed. If not, call customer support to speak with someone.

2. Terminate Suddenlink Internet Service over a call

Customer care

If you wish to cancel Suddenlink Internet service through a call, then follow the steps mentioned below-

  1. Call customer care- Dial 877-694-9474 to reach Suddenlink customer support. After going through the voice menu, you will be connected to a live agent.
  2. Inform them about your decision- Tell them that you wish to stop their services and want to close your account. Inquire about any potential hidden costs associated with terminating your service.
  3. Confirm cancelation- After cancellation, ensure that you receive a confirmation email.

Once you have successfully canceled the Suddenlink Internet service, you must return their equipment. If you do not return the Suddenlink Equipment, then you may be charged an unreturned equipment fee.

How to Return Suddenlink Equipment after Cancelation?

It doesn’t matter if you terminate Verizon Services or Suddenlink; you must return the equipment. Follow the procedure below to altogether cancel your Suddenlink service by returning the equipment you currently have to Suddenlink.

Prepare your shipment

You must first carefully detach your equipment cables, routers, modems, and other accessories before placing them in the available box. Don’t forget to include a copy of your most recent Suddenlink bill. Alternatively, you can write down your information (name, street address, city, state, zip code, and account number) on a plain sheet and put it in the box. Then, seal the box.

Create and print a label

You can do this by going to the FedEx website. Fill in your information. When the confirmation page appears, click the “Get label” box at the bottom to print your pre-paid return label.

Attach the label

If you use a box with old shipping labels, ensure all previous shipping labels are covered or properly removed. Then, attach your pre-paid shipping label.

Drop off the box

FedEx Office

Once everything is ready, drop off the box at the nearest FedEx Office, Walgreens, or other authorized FedEx site. Don’t utilize a FedEx drop box, please.

Get a receipt

Make sure that you get a receipt for the return. In the event that the equipment is lost, this will serve as evidence.

You may be charged for it if you fail to return the used equipment or if it is damaged due to excessive wear and tear. The charges will depend on the equipment you have leased.

FAQs

Does Suddenlink have a money-back guarantee?

Yes, the monthly service price is backed by a 30-day money-back guarantee from Suddenlink. Within 30 days of the first day of service, you must contact the company if you are dissatisfied with the ordered services in order to receive a complete refund.

Does Suddenlink charge an early termination fee?

An early termination fee is involved, mainly if you cancel or downgrade a service before the expiration date. With other unpaid service and equipment fees, Suddenlink may charge you approximately $200.

Does Suddeenlink offer a free trial?

Unfortunately, Suddenlink does not offer a free trial. But it does have a 30-day money-back guarantee scheme in case you do not like the services.

Do Suddenlink’s Cancellations Get Prorated?

No, Suddenlink does not probate its cancelation. Payments are non-refundable, and the Residential Services Agreement of the Company prohibits any refunds or credits for membership periods that have not been fully utilized.

What is the easiest way to cancel the Suddenlink Internet service?

The easiest way to cancel the Suddenlink internet service is through the website, as you do not have to engage with customer care agents.

Conclusion

Suddenlink has recently been called out for charging a high early termination fee and other fees at the time of cancelation. It has also made the cancelation of its account difficult and time-consuming. As a result, many customers are apprehensive about canceling Suddenlink’s internet service.

If you have been dissatisfied with Suddenlink’s internet service and looking for how to cancel it, then this article is your guiding angel. We have tried to make the cancelation procedure easy. We have also provided you with all the information to ensure you are not charged unnecessary fees. If you still face issues with your final bill, you can always take it up with Suddenlink customer service.


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