Verizon is one of the most reliable wireless service providers for smartphones across the U.S.A. However, despite its many advantages, it is also one of the most expensive service providers. Reviews from customers attest to Verizon’s subpar service, protracted outages that take forever to fix, expensive charges, unstated costs, unpleasant and unhelpful staff, and inaccurate billing. As a result, many customers may want to know how to cancel Verizon services.
Verizon has done its best to make cancelation of its services difficult for its customers. It does not allow cancelation of service online; one has to either call Verizon customer care or visit its store to cancel services. Also, customers can cancel Verizon services only on weekdays before the evening, making carrying Verizon services more challenging. However, you need not worry, as this is a guide on canceling Verizon services quickly and effortlessly.
Verizon Services- Overview
Verizon was founded in 2000 as a joint venture of Bell Atlantic, an American Telecommunication company, and Vodafone, a British multimillion telecommunication company such as, Verizon Communications. It is headquartered in Basking Ridge, New Jersey. Even if Verizon’s coverage advantage isn’t as significant as it once was, it’s still one of the top carriers.
The only issue is that Verizon isn’t inexpensive. People who choose the Get More Unlimited plan will pay $90 per month for one line, and that’s before any additional taxes or fees. Whereas the Star Unlimited plan costing $70 per month for one line, offers very few perks except the basic unlimited talk time, texts, and data. Thus it’s not hard for customers to locate comparable plans for less money and cancel Verizon services.
How to Cancel Verizon Services?
Verizon does not allow its customers to cancel services online or through its App. The customers have to either call Verizon Customer Care or visit the Verizon Store to cancel its services.
Calling Verizon Customer Care
To cancel Verizon service, customers need to call Verizon Customer Care at (844) 837-2262. Customer care is only available on weekdays i.e. Monday to Friday, during business hours from 9 A.M. to 5 P.M. E.S.T. Customers cannot cancel Verizon service through email or Verizon’s official website.
Only the account owner can call for cancelation and has to provide his name, associated phone number, account PIN, or the last four digits of the owner’s social security number.
The customer care agent will try to convince you to change your decision, but you must remain firm. After the process is completed, ensure to get the cancelation ticket number to follow up on the cancelation status.
Like Verizon, you can cancel Cox Communications by calling their customer care number.
Visiting Verizon Store
You can also visit the nearest Verizon store to cancel services. After reaching the store, meet their customer care representative, inform him about your decision to cancel, and provide him with the necessary information. However, you cannot return Verizon equipment at the store.
How to return Verizon Equipment after Cancelation?
After your cancelation request is approved, you have 30 days to return the Verizon equipment, or you may be charged some additional fee ranging from $70- $350. The Verizon equipment cannot be returned to Verizon stores.
There are two ways to return the Verizon Equipment-
- After the cancelation process is initiated, you visit your Verizon account and print a pre-paid shipping label. Pack your equipment in a box and fix the shipping label on it. Then drop it off at the nearest UPS Store.
- You can also take your unpacked Verizon equipment to the nearest UPS Store, and they will return it to Verizon after scanning the equipment serial number.
You can ask the customer care agent about the preferred and safe method for returning Verizon equipment.
If you have canceled your Spectrum internet service, you must check our guide on returning the Spectrum equipment.
FAQ
1. When can I cancel Verizon Services?
You can cancel Verizon Services any time you want. However, you may want to cancel it at the end of the billing period to avoid extra costs. You will be charged an early termination fee of up to $350 if you end your 2-year contract before it finishes.
2. How to cancel Verizon service online or through Verizon App?
There is no way to cancel Verizon service online or through App. You can cancel your Verizon services by calling its customer care or visiting its store.
3. How long is the contract for Verizon?
Verizon will only accept new customers with 36-month contracts as of February 9, 2022. The company claims customers can anticipate lower monthly costs with a 3-year commitment. All their products and services, including their $160 budget phones, flagship smartphones, laptops, hotspots, and watches, are only available with a 36-month commitment.
4. How to pause your Verizon service?
Verizon customers have the option to put their accounts on seasonal holds, which temporarily halt service for a period of one to nine months. If you know you won’t be using your internet or television while you are out of town for a prolonged period of time, you might use a seasonal hold.
There is a one-time fee to stop receiving service, but there are no ongoing costs. Simply sign into your account on the Verizon website or the My Fios app to pause service.
Conclusion
Despite its popularity, Verizon has received many bad customer reviews. These may make customers want to cancel their Verizon services. However, Verizon has made it difficult for its customers to cancel services. As a result, many customers may not proceed with their decision to cancel or incur extra fees during the cancelation process.
This article has attempted to make this seemingly daunting task easy and quick. Hopefully, once you read this article, you will successfully know how to cancel Verizon services. Canceling Verizon Services can be tricky, but these tips will make the process less stressful.
