Question 1

Is there a satisfaction guarantee for AT&T Internet?

Accepted Answer

According to the customer service agreement with AT&T, internet customers can cancel service for any reason during the first 14 days of service without paying a fee. After 14 days, however, servicing, installation, and equipment fees will be incurred for at least the first month.

Question 2

Does AT&T charge a cancellation fee?

Accepted Answer

If you terminate your contract service early, cancellation costs might be incurred. For each month of the contract, $15 will be charged.

Question 3

Does AT&T prorate final bills?

Accepted Answer

As with most significant internet service providers, AT&T discontinued prorating final bills for customers who purchased internet, TV, and/or phone bundles in 2019. Mobile accounts may be prorated, but cancellation of all other services results in payment for last month's fees.

Question 4

Does AT&T allow you to pause services?

Accepted Answer

Yes, it allows us to pause service for free in case of military deployments or natural disasters. Otherwise, you will be charged $7 per month for pausing services. Notice of pause must be given 10-30 days before pausing. The maximum period for pause is 270 days, and the minimum period is 60 days.

Question 5

Does AT&T's DSL service still exist today?

Accepted Answer

Because of its commitment to environmental sustainability, AT&T no longer provides DSL (digital subscriber line). However, the AT&T support center is still available to DSL customers for equipment and connectivity problems.

How to Return AT&T Equipment

How to Cancel AT&T Internet Service (No Fees Required)