Question 1

Do you need to pay for postal services or any charges?

Accepted Answer

No, if you return your Spectrum equipment through UPS, FedEx, or USPS, you do not have to pay for any postal service charges. UPS will even pack the equipment for you; however, you must deliver a packed box to FedEx or USPS.

Question 2

Can you avail of home pick-up even if you are not disabled?

Accepted Answer

No, home pick-up is only available to disable and elderly Spectrum customers. To avail of home pick-up, you have to be either of those.

Question 3

What is the best method to return Spectrum Equipment?

Accepted Answer

The best way to return Spectrum Equipment is store drop-off, as it is safe. You can ensure that equipment is returned properly without damage. This is not possible when you return equipment by mail.

Question 4

Do I have to return Spectrum equipment?

Accepted Answer

Yes, if you do not wish to bear the full replacement cost, Spectrum unreturned equipment fee, or any other costs. You must return your Spectrum equipment within 15 days of cancellation to avoid all these costs.

Question 5

How to cancel Spectrum service?

Accepted Answer

Contact Spectrum customer care or visit the Spectrum store to cancel Spectrum service. There are chances that the retention agents will try to convince you to stay; however, if you are firm, they will cancel your services.

Return Your Spectrum Equipment

Easy Guide to Return Your Spectrum Equipment